1. Information We Collect
When you purchase a ticket online or inquire through our forms, we collect the necessary personal identification details to fulfill your booking:
- Personal Details: Full Name, Email Address, and Mobile Phone Number.
- Transaction Records: Billing and payment metadata generated by our authorized payment gateway service (we do not store credit card numbers or banking PINs on our servers).
2. How We Use Your Information
Your data is collected and processed strictly to secure your event access and ensure dynamic entry verification:
- To compile entry passes, dispatch secure email tickets, and pre-fill direct WhatsApp receipt templates.
- To perform secure gate check-ins when our scanner reads your ticket QR code.
- To contact you with urgent updates regarding event timing shifts, postponements, or cancellations.
3. Data Security & Storage
We prioritize customer data security. Your ticket details, buyer logs, and entry check-ins are stored inside highly secure, encrypted cloud databases. Only authorized personnel have secure access to view or manage guest lists.
4. Third-Party Sharing
We do **not** sell, rent, or trade your personal information to third-party advertisers. Your information is only shared with trusted processors required to complete operations:
- Payment Gateway: Our licensed third-party payment processor to safely process payments and execute secure transactions.
- Secure Database Service: Our encrypted cloud database infrastructure to safely store, verify, and check-in tickets.